Shipping Policy

At SoulsStitch, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines how we process and ship your t-shirts once you place an order with us.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of high order volume or unforeseen delays, we will notify you by email or phone.

2. Shipping Methods & Delivery Time

We work with trusted courier partners to ensure safe and timely delivery.

Standard Shipping (Domestic) – Delivery within 4–7 business days.
Express Shipping (if available) – Delivery within 2–4 business days.
International Shipping – Delivery timelines may vary between 7–15 business days depending on destination and customs clearance.

Please note: Delivery times are estimates and may be affected by external factors such as courier delays, weather, or local restrictions.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and selected delivery option.
Free Shipping may be offered on specific promotions or minimum order values (details available on the website at the time of purchase).

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS.
You can track your package through our courier partner’s website using this tracking number.

5. Shipping Address

Please ensure that you provide the correct and complete shipping address at checkout.
SoulsStitch is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

6. International Shipping & Customs

For international orders, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
SoulsStitch has no control over these charges and cannot predict their amount.

7. Delayed or Lost Orders

While we ensure timely delivery, SoulsStitch is not liable for delays caused by courier services or circumstances beyond our control.
In case of lost or undelivered orders, please contact us at soulstitchbyrushi@gmail.com and we will assist you in resolving the issue.